Delete Your Instahome Account
You can request deletion of your Instahome account at any time, either from within the app or by email. This page explains how to request deletion, what data is removed, what may be retained, and how long the process usually takes.
Request deletion in the app
The easiest way to request account deletion is directly in the Instahome app:
- 1Open Instahome
- 2Go to Profile
- 3Open Settings
- 4Select Delete Account
- 5Review the deletion information
- 6Confirm the request
Request deletion by email
If you cannot access the app, you can email us to request account deletion. Please include:
- Your account name
- Your registered email address or phone number
- A clear statement that you are requesting account deletion
To protect your account, we may need to verify your identity before processing a deletion request.
What happens to your data
Data normally deleted
- Your profile information
- Saved properties
- Search preferences
- Notification tokens for your device
Data that may be retained
- Certain records such as listings and visit request history
- Landlord verification records, where applicable
- Information needed to meet legal, tax or regulatory obligations
- Information needed for fraud prevention, security and dispute resolution
Some information may be retained after account deletion where it is needed for legal, fraud prevention, security, dispute resolution or compliance purposes. Retained information is kept only for as long as necessary for those purposes.
How long it takes
Account deletion requests are normally processed within [to be confirmed] days. We will let you know if we need more information to complete your request.